Return Policy
Returns & Refunds Policy
Due to hygiene, health, and safety considerations for our valued customers, all products sold by MarchePlus are considered non-returnable. This policy helps ensure that every item delivered meets the highest standards of cleanliness, safety, and product integrity, particularly for mobility and daily living aids.
As a result, all sales are final. Once an order has been confirmed and shipped, it is generally not eligible for return, exchange, or refund. This policy is strictly enforced to protect product quality and provide a safe, reliable, and consistent experience for all customers.
Exceptions
Returns may be considered only under exceptional circumstances. Each request is reviewed on a case-by-case basis and is subject to the sole discretion of our Customer Service team.
If a return is exceptionally approved, the following conditions will apply:
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A 30% restocking fee will be deducted from the value of the returned product.
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Original shipping charges are non-refundable.
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The customer is responsible for all return shipping costs.
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The item must be unused, in its original condition, and returned in its complete original packaging, including all accessories, manuals, and documentation.
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Products showing signs of use, wear, damage, alteration, or missing components will not be accepted and may be returned to the customer at their expense.
Before You Purchase
We encourage all customers to carefully review product descriptions, specifications, dimensions, and compatibility before placing an order. If you have any questions, our customer support team is happy to assist you in selecting the product that best meets your needs before your purchase.
This policy enables MarchePlus to maintain the highest standards of hygiene, safety, product quality, and customer satisfaction while ensuring that every customer receives products in new, pristine condition.